RAF BAD IN SERVICE

I have been very disappointed by the level of service rendered by RAF when it comes to the payment process. I have been unfortunate to be using my own airtime to contact them for the past 4 years (since 2019). The feedback I have received has been monotonous-they say the same thing daily that they have a backlog. The claim status has been 'open' for the past 6 months. No further action. They keep saying I should call after 1 month. When I do, they still tell me the very same thing. It is enough now!