RAF AND ERNST & YOUNG

I AM SO ****ED OFF RIGHT NOW. I RECEIVED AN SMS TO SAY THAT MY CLAIM HAS BEEN SENT TO A MEDICAL ASSESSOR FOR THE 3RD TIME NOW! THEN IN THE SMS IT GIVES A NUMBER TO CALL I CALL THE NUMBER A MILLION TIMES NO ONE ANSWERS THEN I CALL AND I WAIT ON THE LINE TWICE 2 DIFFERENT AGENTS PICK UP, I SPEAK TO THEM THEN THEY DROP THE CALL IN MY EAR AND ALL I ASKED WAS FOR ASSISSTANCE.... IS THAT HOW THEY TREAT EVERYBODY? I WOULD LIKE TO LAY A COMPLAINT WITH THEIR HEAD OFFICE. I WAS IN AN ACCIDENT IN 2009 UP UNTIL TODAY I NEVER GOT PAID OUT AND THEY STILL TAKING THEIR TIME, I WAS A PROFESSIONAL ATHLETE AND I LOST THE ABILITY TO COMPETE ON A NATIONAL LEVEL AND IM MISSING OUT ON TRAVELLING THE WORLD LIKE I HAVE B4. THE WORST PART IS THEY ARE NOW TREATING MY CASE/CLAIM WITH THE NEW RULES THAT WAS IMPLIMENTED AND THE ACCIDENT HAPPENED B4 THE NEW RULES WAS IMP****! I DONT THINK THAT I FAIR, I HAVE SEEN HOW MANY DOCTORS OF THEM AND STILL I AM WAITING THEN ONTOP OF EVERYTHING BAD ASS SERVICE FROM THEIR CALL CENTRE CONSULTANTS I AM SOO NOT LEAVING THIS MATTER LIKE THIS. I GUESS I MIGHT JUST WAIT MY ENTIRE LIFE HOPEFULLY ONE DAY WHEN IM GONE THEY MIGHT IMPROVE THEIR SERVICES.TRY AND CALL ONCE MORE THE CEO