POOR SERVICE - NO RESULTS, NO COMMUNICATION

Following the complaint that I lodged, the below email was received, after I had to resend all the documentation that was send on more than ten occasions.

From: *** <***> Sent: Thursday, May 30, 2024 11:56 AM To: Samantha Daniels <***> Subject: [CASE ID: C-***] Document Received Acknowledged

Good day Thank you for contacting The Road Accident Fund Contact Centre. Herewith an update in regard to your Ticket Reference No C-*** Please note we have received the documents, kindly allow us some time to review, evaluate, and escalate the documents to the relevant department. We will get back to you in case of any discrepancies. Please make a note of the ticket reference number in the subject line and use it to follow up on the same query. We apologize for any inconvenience caused and thank you for your co-operation. Should you require further assistance do not hesitate to reply to this email or contact us on *** Kind Regards Agent Name: RAF Contact Centre Contact Number: ***

This email states the following: Please note we have received the documents, kindly allow us some time to review, evaluate, and escalate the documents to the relevant department. We will get back to you in case of any discrepancies

I have not received any communication thereafter, accept for another email where I am asked to sent the documents. Your automated emails needs to the managed more effectively. How can one email state that the documents were received and then a few days later an automated email states that they are still waiting for the documents.

Is it that impossible to manage this claim. I small child almost lost her life, because of a reckless taxi driver. Thank God that she is still alive, but the process of the RAF is not effective. We can no longer work with the lawyer as we have been advised that he resigned and no one else can help us. This communication I have also shared, if you go back to all the email trails.

What is the progress of the claim with Ticket Reference No C-***. Is it impossible to share updates with the claimant. I have shared my contact details before, and you have my email address, so why the lack in communication. Please contact me on ***, I will not call your Contact Centre, because that is a nightmare on its own.