Payment issue with raf

Hi my name is Gugu zwane I'd *** my brother lost his life on the car accident on the 2022 February 06 he didn't have a id but he was an South African citizen he was born on 1988-08-27 we claim for the funeral costs from RAF we did everything that the ask even the home affairs confirmed that he the South African citizen then we sign the offer with RAF sow they have to pay but now we don't now why the delay my mother I'd no***