BAD SERVICE and no 1 is willing to assist

My mother passed away on the 22nd July 2015 and in April I logged claim with RAF and my file was allocated to Simbongile from East London branch. in July, family members received their funds that they claimed for and as for me i was kept waiting. i called again in August to find out whats the hold up and they advised me to wait a month the funds will be paid in. i called again in October and spoke to Simbongile's manager Zoleka and she advised me to call back Simbongile, Simbongile gave me the run around not giving me direction on where about is the claim., he then referred me to Thando. Thando referred me back to Simbongile and this has been going on for 2 months and Simbongile advised if the documents where submitted within a month, the funds is supposed to be paid out. after that, every time i call he is no where to be found an and eventually when i got hold of him now last week, he told me to wait for the 22nd of December. im appalled by the service that this people are giving me including the managers themselves. no 1 wants to assist me and i am not happy at all. i need clarity on what is going on and what needs to be done in order for me to move on.. my name is Sabelo Nkuzo