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I'm frustrated and disappointed at the significant delay in RAF processing my Road Accident Fund claim. Despite numerous emails, phone calls, and visits to their office, my case remains stuck in the repudiation stage for years.

My current attorney has submitted all required documents, and I have received confirmation of receipt. However, the status of my case remains unchanged. I have escalated this matter to various representatives, including Talita (whom I was told would be my RAF handler in 2023) and Mthobisi (whom Talita referred us to, to assist with the update of my case). Mthobisi requested Michael Chauke to assist my attorney, & he acknowledged it, but unfortunately, my attorney has not received any meaningful updates or resolution to date.

Furthermore, since my attorney has submitted all the required documents, she has not received an email acknowledging her as my current attorney. This has hindered her ability to take further steps or proceed with the case, as my claim is still stuck in repudiation, and the contact center informed me that there's nothing they can do to change the status of my claim; it's only the regional office that has access to do so, and yet we are advised to call the contact center for assistance required. I have also sent an email to RAF complaints office; the contact centre tells me they might respond after 30 days.

The lack of communication and progress on my case is causing me undue stress and frustration.