1 reviews | Active since Mar 2021
Timeshare /holiday agent *****
If you receive messages from this person or want to book through this timeshare agent / agency, BEWARE ...DO NOT! We've used him a few times and had no problems but clearly covid19 brought out opportunists and ******* in some people.
My husband and I booked a holiday when travel restrictions eased and we then decided to cancel only 3 days after booking and paying a deposit due to a rise in cases in the early we booked.to visit. I didn't receive a booking confirmation on receipt of deposit paid to him, nor documentation or terms for cancellation. I checked with them if we wanted to cancel a refund would be possible and he VERBALLY assured me that would be fine or a future date booking. For the safety of our family with young kids, we asked to cancel and return of our deposit or a future booking. After a week of following up numerous times he tells me the unit was sold to someone else at a lesser price! And that we cannot get our money back.
we basically paid for someone else to stay in a unit at our cost / expense.
With a very rough year for us all, especially our kids having followed and adhered to covid restrictions throughout, when things eased up we were excited especially for the kids to get away. Regardless, we wanted to be safe and despite having very disappointed children we just didn't want to risk it, which were in our right to do according to consumer acts and as advised by attorneys.
We would have happily accepted a future date (banking the holiday for later) had there been cancelation terms shared with us, but there weren't. Neglectfully we trusted this guy - sadly the world we live in these days proves over and over how its gone to trash.
Its been nearly 3 months and I didn't want to take it to platforms such as Hello Peter and have now decided to given the utter disregard from the agent who has the ordacity to continue to send me broadcast whatsapp holiday messages promoting deals for holidays.
We have also incurred further costs seeking legal council and representation, he was given 7 days to respond and a chance to settle amicably but still has not conceded.
Beware and DONT use this company or person. By the way - this isn't the RnR Holidays here (rnrholiday.co.za) So he is also using another company's name.
His name is Areef Subrathie *** ***
1. On her message she has mentioned she booked a few times with me and had no problems,
Correct about 4 times, she successfully checked in each of these times, she was happy with my service which is why she continously came back to me.
For the last booking, the arrangement was that she would pay a deposit to secure the unit and the balance closer to check in,
she paid a deposit to secure her unit, i then paid a deposit to my supplier to secure the unit for her.
Then knowing our arrangement that she would still pay the balance, i proceeded to pay the balance from myside to secure her unit and then get the guest certificate for her, i received the guest certificate for her after I paid in full, i did not send it to her because she did not pay me in full.
Then she sent me a message that she might want to cancel coz the beaches may be closed, i told her I already confirmed and paid for the unit in full,
She said she will see wait for the presidents speech and get back to me.
After the president had spoken he had mentioned that the beach will be closed on the 25th of December (Christmas day).
So that meant that from the 7 nights stay she booked with me, she would have had plenty of access to the beach as her stay at cabana beach was from the 19-26 December and the beach was closed on the 25th December.
Then after the president spoke she sent me a message saying that she wants to cancel.
i told her that's not possible as I already paid for her unit in full and she must plz settle the balance.
She refused to and demanded a refund, i told her the only thing I can do is to help to resell the unit for her and see what we get.
She agreed to it, i kept her updated on the sale of the unit, a few days before check in the unit sold at a very low price.
I told her that from the sale of the unit I will deduct what I put from my money and the profit I will return to her, and she refused to accept the profit.
I did not want to loose money coz of her cancelling, i also did not want to make a profit on her unit looking at the circumstances which is why I offered to pay her the profit.
RnR holidays is the name that I decided to keep many years ago.
1. On her message she has mentioned she booked a few times with me and had no problems,
Correct about 4 times, she successfully checked in each of these times, she was happy with my service which is why she continously came back to me.
For the last booking, the arrangement was that she would pay a deposit to secure the unit and the balance closer to check in,
she paid a deposit to secure her unit, i then paid a deposit to my supplier to secure the unit for her.
Then knowing our arrangement that she would still pay the balance, i proceeded to pay the balance from myside to secure her unit and then get the guest certificate for her, i received the guest certificate for her after I paid in full, i did not send it to her because she did not pay me in full.
Then she sent me a message that she might want to cancel coz the beaches may be closed, i told her I already confirmed and paid for the unit in full,
She said she will see wait for the presidents speech and get back to me.
After the president had spoken he had mentioned that the beach will be closed on the 25th of December (Christmas day).
So that meant that from the 7 nights stay she booked with me, she would have had plenty of access to the beach as her stay at cabana beach was from the 19-26 December and the beach was closed on the 25th December.
Then after the president spoke she sent me a message saying that she wants to cancel.
i told her that's not possible as I already paid for her unit in full and she must plz settle the balance.
She refused to and demanded a refund, i told her the only thing I can do is to help to resell the unit for her and see what we get.
She agreed to it, i kept her updated on the sale of the unit, a few days before check in the unit sold at a very low price.
I told her that from the sale of the unit I will deduct what I put from my money and the profit I will return to her, and she refused to accept the profit.
I did not want to loose money coz of her cancelling, i also did not want to make a profit on her unit looking at the circumstances which is why I offered to pay her the profit.
RnR holidays is the name that I decided to keep many years ago.