Beyond Pathetic - Only Excuses no Accountability!

Avoid Avoid Avoid! Absolutely no professionalism, no ethics and doesn't care about clients at all!. In September 2021 I purchased 3 items from the website and paid immediately. (The website indicated 13 items available) Rita then advised me that they actually didn't have the items I paid for and that sales were being made without checking inventory. I was understanding as mistakes happen and advised that I will wait until they have more stock. In October 2021 I was informed they have one of my three items and will be sending it via courier whilst they are waiting for the remaining two items from their supplier. I never received any tracking information and contacted Rita again to find out what was happening. I was advised that she thought i wanted to wait until all three items were available and then courier. Again I was understanding and advised that I will wait until all 3 items were available. I never heard anything back. In March 2022 I had given up and advised that they can send the one item they do have and refund me for the two they didn't. She advised me that refunds can take up to 15 working days and that she required my bank details in PDF format. This was supp**** on 28 March 2022. On 7 April I again contacted her to ask for the courier waybill of my 1 item, I did not ask about the refund as 15 days had not passed yet, She told me that both the courier and the refund will be done at the same time. On 25 April I again contacted her stating that it has been more that a month and I have received neither my waybill for the 1 x product nor my refund for the other two. She then advised me that she is working from home and actually has no idea what goes on in the office! Also I was number 7 in the refund cue and would be a priority. Refund que? Why are so many people waiting for refunds in the first place? As the Director and owner of the company I then asked her to please step up and accept responsibility for her company and intervene so I may receive my tracking number and refund on my outstanding items. Her response was that "I'll let the team sort out the mess they've created" It is now 2 May 2022 and I still don't have a tracking number for my 1 items nor my refund for my other two items. I did send her another email of enquiry but no response. In summary, the owner and director is at home and blames the office for incompetence, refusing to intervene or accept responsibility for her own company's conduct, and I am a few thousand rand out of pocket. I am hoping that by posting this someone at the company will actually step up and stop ignoring their paying clients. This company is a total joke, rather buy from people who actually care about what they are doing!