1 reviews | Active since Sept 2016
Paying for a policy that has disappeared
<p>I have been paying a life insurance policy for nearly a decade only to find out that no one has any record of it. I am unable to obtain any information around the policy or make any adjustments. There has never been a missed payment.</p> <p> </p> <p>When I followed up to make some changes to the recipients and to increase the cover I found out that there was no record of my policy. After several calls I was advised that I was talking to the wrong department and that I should speak to someone else. </p> <p> </p> <p>I followed up again and insisted that there be some kind of action. There was, I got a notification nearly a month ago to say that I my policy would be moved to Firstrand Life Insurance. subsequently I have received no further information. I do not even have a policy document or number </p>
Good Morning
Receipt acknowledged of your complaint sent on the 13th of September 2016, the contents of which have been duly noted.
Kindly afford us the opportunity to review the matter to which feedback will be provided to you shortly.
Yours Faithfully,
RMBSI Complaints Team
Good Morning
Receipt acknowledged of your complaint sent on the 13th of September 2016, the contents of which have been duly noted.
Kindly afford us the opportunity to review the matter to which feedback will be provided to you shortly.
Yours Faithfully,
RMBSI Complaints Team
I have received feedback. The response was quick and efficient and they are dealing with my query. It is a pity that my first contact was not handled well.
I will update as the issue is resolved.
I have received feedback. The response was quick and efficient and they are dealing with my query. It is a pity that my first contact was not handled well.
I will update as the issue is resolved.
Good Afternoon,
We are delighted to hear that your query has been attended to.
Please do not hesitate to contact the RMBSL Market Conduct Team should you require any further assistance.
Kind Regards,
RMBSL Market Conduct Team
Good Afternoon,
We are delighted to hear that your query has been attended to.
Please do not hesitate to contact the RMBSL Market Conduct Team should you require any further assistance.
Kind Regards,
RMBSL Market Conduct Team
I am grateful that I have received feedback and have received the policy details, however upon investigating further through a broker, we were unable to trace the policy number against my name or ID number. My concern is that should anything happen to me, what success will my family have in being able to claim against this policy.
I have zero confidence that my family will be taken care of should I be disabled or die. I fully intend to cancel my policy and will recommend that none of my firends or family use your services.
I am grateful that I have received feedback and have received the policy details, however upon investigating further through a broker, we were unable to trace the policy number against my name or ID number. My concern is that should anything happen to me, what success will my family have in being able to claim against this policy.
I have zero confidence that my family will be taken care of should I be disabled or die. I fully intend to cancel my policy and will recommend that none of my firends or family use your services.