INSURANCE **** / ***** & GROSS FAILURE ON THEIR SCOPE AND OBLIGATION

7 weeks and still no outcome and or decision. I found that the repairer has sent the insurer a quotation (very over-priced with more than half of the items on the quotation not even damaged in the incident) on the 17th of January already!

Therefore, the Insurer had the case file, the vehicle value, the Quotation, and all other necessary information to make a decision 4 weeks ago! This is absolute proof that the Insurer is ******** people by deliberately prolonging the process in order to rack up more unnecessary costs, and in the process grossly failing their obligation and scope. Be warned people; PMD and their underwriters Santam are ******** us!