RM Capital

Five-week delay resulted in cancellation of my client’s purchase order

I am extremely disappointed with my experience with RM Capital’s Purchase Order Funding service. My funding application remained unresolved for approximately five weeks. During this period, I had to make repeated follow-ups to obtain updates and was required to provide additional documentation. I also spent approximately R2,000 on a customs certificate as part of the requirements communicated to me by Mark. The biggest concern is the impact the delay has had on my business. I had a genuine purchase order that I was working to fulfil, but by the time the funding decision was declined, it was too late for me to approach another funder. A new funder would have needed to verify the purchase order with my client again and complete its own assessment process. As a result, I ultimately had to cancel the purchase order, which has put my company's reputation and relationship with the client at risk. I completely understand that a funder has the right to decline an application. My concern is the five-week delay, lack of timely communication, repeated follow-ups and costs I incurred during the process. Had I received the decision much earlier, I could have explored alternative funding and potentially avoided cancelling the order. I believe small businesses deserve clear communication and timely decisions, particularly when they are relying on funding to fulfil an existing purchase order. I am also requesting reimbur*****t of the approximately R2,000 customs certificate cost that I incurred specifically during the funding process. hope this time review won't be removed, it is my truth and my experience