Pathetic service and lack of concern for the kids

<p>We chose to visit RJs in Pietermaritzburg for the Easter Sunday lunch because of its kids friendly claims. Firstly we noticed that the previous kids security gate was removed from the kids zone and just the glass doors were left open. Not taking into account kids safety if a child has to take a tumble down the stairs it would be catastrophic. There was 1 staff member to man the entire kids zone which meant there was not one member supervising the kids in their play area. I ordered a combo calamari and half chicken. The calamari was fine but the chicken was stale, dry and overcooked. The manager came up to see if all was well so I told him my complaint with the food. He said he would speak to his chef as to why there was a problem. We were still at the restaurant for another 25mins and no response from the manager. The waitress even came to pack up my food as a takeaway and I mentioned to her Im waiting for the manager but still no response. We decided to leave and pay at the front desk with Zapper. aAt the till was the manager and 4 other staff members. As I was waiting to pay not a single response was given to me by the manager as he saw me. So instead of confronting someone who clearly does not really care about his clients I decided to Hellopeter them instead. </p> <p>I am appalled at the service and lack of concern for the safety of the children by the staff and management of their so called child friendly restaurant and the quality of their food which deserves an upgrade and no attempt at correcting mistakes. </p> <p>Good luck trying to keep your business running with issues like this. </p>