Terrible customer service

on the 14th of march 2015 at 20:40 my fianc? and I went to RJ's for supper when then placed our order with the waitron at about 45 mins later our food had arrived and they had given us the wrong portion of what we had ordered so we had returned it. whilst awaiting the 2nd dish to arrive I found that my rack off ribs that I had ordered is gone off, by this I mean the food had a horrible smell of gone off as well as the food tasting sour and falling of the bone like meat gone off does. thereafter we reported it to the manager who then insisted that there was nothing wrong with the food it was freshly made it was the basting that they used that made the food that way. we then told him we would pay him to eat the food and he couldn't do so, RJ's being such a big franchise should close down because their customer service is gone down to the dogs