sR
sam R

1 reviews | Active since May 2018

18 May 2018, 09:48

Shocking experience with RJ's Steakhouse headoffice

If I could give this a negative or 0 star rating I would. This is a review of the experience I have had dealing with the business RJ's and not as a customer of any of their stores. Which I would never ever support. After sending a representative from their head office to service a franchise store in East London's Hemingways Mall in November 2017, we are still sitting with an unpaid bill for the accommodation they used at our guesthouse. Chucky from headoffice said in these exact words, 'what are you going to do about it...sue me' knowing full well that we would'nt incure lawyers costs for a small amount. I would dissuade anyone from doing any sort of business with this brand. Their manner has been that this happens a lot and they are not wrong for not paying. I have heard other complaints about them as a business. And each member of the RJ's team that I have dealt with have not had the decency to contact us back, and we have sent emails and emails and calls and calls. Even the franchisee , who i initially felt sorry for having to deal with this franchise , I no longer feel sorry for. It was in your best interest to sort this out actually, even though the debt is not directly from you. Because everyone that we come into contact will hear all about what a disgusting brand this is. and that we would never support them. and each person we talk to will tell more people. so shame on you for not taking us seriously. in a town such as East London, everyone talks. 6 months down the line, we are now claiming an insurance claim for bilking. Our only other bilking claim from insurance is an experience with a ******....We feel the experience with RJ's is worse. We hope people google RJ's and this post pops up to warn other guesthouses to not be used by this business.

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