NO CUSTOMER CARE CUSTOMER DOES NOT COME FIRST

I HAD SUPPER AT YOUR CHATTERTON RD RJ'S IN PIETERMARITZBURG ON THE 23.6.2015, THE MANGER ON DUTY WAS JASON NAIDOO. WE ORDERED FOUR MAIN MEALS ANDS STARTERS AND DRINKS .I MUST BRING TO YUR ATTENTION THAT WE WERE MOST DISPLEASED WITH SERVICE AND TEH QUALITY OF OUR MEALS. THE MEALS TOOK VERY LONG TO PREPARE FOR ONE. THE CITTLERY AND SIDEPLATES ON THE TABLES WERE DIRTY. THERE WERE FLIES WHICH IS VERY UNHYGIENIC AND A DETERENT TO OUR MEAL AND EVENING.THE PRESENTATION OF THE MEALS WERE PATHETHETIC.THE TWO VEGETARIAN MEALS WERE SERVED VERY SLOPPYLY. THE POTATOES WERE NOT COOKED PROPERLY AND WERE GREEN ON THE INSIDE AND HAD NO TASTE. THE CHICKEN AND CALAMARI MEALS WERE NOT COOKED PROPERLY EVEN THHOUGH WE ASKED FOR THEM TO BE WELL DONE. WE QWERE TOTALLY DISSATISFIED WITH OUR MEALS AND WE LET THE THE WAITRESS KNOW THIS , SHE ALSO SAID SHE TOLD THE MANAGER .WE DID NOT SPEAK TO HIM DIRECTLY WHEN WE LEFT AS HE WAS NO WHERE IN SIGHT AND WE WERE ALREADY QUIET DELAYED. WHEN I GOT HOME I CALLED HIM TO MAKE HIM AWARE OF THE SERVICE AND THE MEAL AND HE SAYS TO ME HE HAS NO CONTROL OVER THE KITHCHEN STAFF AND HOW THE MEALS ARE PREPARED, MY QUESTION TO HIM WAS AS A MANGER OF THE RESTAURANT HOW CAN YOU