SM
Sinothile M
1 reviews | Active since Feb 2022
14 Feb 2022, 19:35
Is it **** or what?
Poor service ,bought a car in end of November 2021 Dodge Journey ,It was faulty ,gave them back to fix it because I paid warranty for it ,till today I have no car and no refund even after I cancelled the car but they could not process it,worse part they don't want me to communicate with the owner or the workshop owner ,be wise and don't trust RJ CARS
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RJ Cars's replyOfficial
16 May 2022, 09:16Dear Sinothile
We wish to confirm that the vehicle had been outsourced for repairs which did take longer than expected which unfortunately was beyond our control. During this time our recon manager as well as the owner did communicate directly to the owner of the vehicle and their representatives on several occasions. The vehicle was eventually repaired and this was done not through the use of your warranty but RJ Cars opted to and paid for the repairs directly in full. Our intention is always to deliver the best service we can at all times to all of our customers and we will strive to continue to do so, in this instance the delay which caused frustration I’m sure for you, was as mentioned, out of our hands and beyond our control. We hope you understand. Please note that we value you as our customer and wish you all the best for the future.
Stay Safe
Kind Regards
RJ Cars
RJ Cars's reply16 May 2022, 09:16
Official
Dear Sinothile
We wish to confirm that the vehicle had been outsourced for repairs which did take longer than expected which unfortunately was beyond our control. During this time our recon manager as well as the owner did communicate directly to the owner of the vehicle and their representatives on several occasions. The vehicle was eventually repaired and this was done not through the use of your warranty but RJ Cars opted to and paid for the repairs directly in full. Our intention is always to deliver the best service we can at all times to all of our customers and we will strive to continue to do so, in this instance the delay which caused frustration I’m sure for you, was as mentioned, out of our hands and beyond our control. We hope you understand. Please note that we value you as our customer and wish you all the best for the future.
Stay Safe
Kind Regards
RJ Cars