BN
Bongi N

1 reviews | Active since Apr 2022

01 Apr 2022, 11:47

Don't buy cars at RJ Cars Durban Umngeni road, you will regret.

RJ cars is located in Umngeni road in Durban. When you buy a car u receive VIP treatment. Immediately a deal is done they treat u like nobody, like a piece of ****. I bought a car in December and 3 months down the line, the car was giving me issues. I towed a car to them, it was the worst experience ever, mind u I m on 2 years warranty. They refused to fix the car & gave me stories. Their staff more especially their lazy fat lady who sit in the front desk with attitude, she explained with attitude that they are not responsible to fix their mess. Their managers don't care. I have to tow the car back home & had to fix the car myself.

The sales guy who assisted me, was nice but the admin staff & managers they are after money. Once u buy they don't care & even if the car give u issues in weeks time they won't fix it. I m so disappointed. Don't buy cars from them u will regret

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Replies (1)
RJ Cars
RJ Cars's reply16 May 2022, 09:17
Official
 
Dear Bongi 
 
It’s unfortunate that you have had an unhappy experience with this matter as it is never our intention for you or any of our customers for that matter to feel this way. However, we wish to state that the vehicle is an 8 year old pre-owned vehicle which had minor issues months later. You were advised on the fact that the vehicle does have an aftermarket 2 year unlimited kilometre mechanical breakdown warranty and this was something that you could utilise and it was at this point that you become disgruntled with us and chose not to communicate with us thereafter. 
 
We wish to convey to you that we value you as our customer and always strive to deliver the best service that we can. 
 
Stay Safe 
Kind Regards 
RJ Cars