Never again

I stayed at the Rivonia Road Lodge for three days. The first day was fine. I checked out and was back two days later. The room they gave me had a heater that constantly blew cold air. Maintenance said its normal. I asked for another room but got such arrogance and rudeness from the lady duty manager that I was very surprised as i had been friendly. There were also a whole group of Grade 12 students and i enquired about them, because of pure interest being an International teacher abroad amongst other things. (I later chatted with them about their exams etc). I decided then to stay in the room with the broken heater. The next day a couple booked into the room next to me, and had *** the whole day. I could hear EVERYTHING. I hoped it would stop, but by 17h00 i couldn't take it anymore. I felt so disgusted. The man at reception rudely told me i can't get another room after i tried to explain. I then asked to see the duty manager, a man, whose name I can mention but wont. Again he arrogantly said, i also had a problem the day before with the kids! What utter nonsense. And what nonsense that a customer gets treated like this. I have only been friendly and respectful and my complaints were very valid! Since when is a customer not allowed to raise concerns? He was treating me with such disrespect that i turned and walked off, he then shouted after me! These people should not work in hospitality or with people. We are paying their salaries and we pay to stay there, who do they think they are. They should be able to get on with people from all walks of life and all races! They should not work in a hotel.