Appalling service - never going back

I took my car in for service in May 2015 and was very disappointed in the attitudes and customer service from Jason and Jef. After dropping off my car that morning, I was told late that afternoon (4pm) that it was not ready as an incorrect part was delivered to them. This delay caused me to incur additional expenses having to use a cab to get home, yet they offered no apologies for their mistake or any means to subsidise my costs. When I went to collect my car the following day, it was still not ready and had not been washed. They could see I was not impressed, yet responded by ignoring me and talking amongst themselves. When I explained to them that they should have taken responsibility for the wrong part being delivered to them, and inconveniencing me as a paying customer, Jason commented, in a manner that made me feel uncomfortable, that I didn't understand how businesses operate - well as far as I can make out, their business operates very ineffectively and insults their customers. I also discovered that they had smoked in my car while working on it. I will never be going back to Rivonia Automotive Repairs, and urge prospective customers to steer well clear of them.