Disgraceful Customer Service along with dishonorable staff

This is the most disgusting hotel I have ever walked into and if I could do a negative rating I would not hesitate. I have never received the most horrific service with the utmost *********** staff in my life. In four separate rooms, there was either no water in the toilets to flush with, no water to shower, if there was water it was scaling hot or ice cold. One room had to pour water out of a kettle to flush their faeces down the toilet, the other room had the toilet implode their faeces onto him after he flushed the toilet. Another room could not turn off their water in the bath, scaling hot water ran for 15-20 minutes after 4 different people tried turning the tap off before maintenance personal arrived to switch off the water, in the interim when staff notified, they laughed at the situation! A point was reach where enough was enough and all guests in the four rooms when down to the front desk to request a refund because we have never been so disgusted by what we all encountered. We were then met but the rudest staff who did not explain the situation of what they were going through and just went into the back office without telling us what she was doing and time passed with no answer. Eventually the operation manager came out did not give us an answer and walked away ignoring the fact of what we asked for. Then this man comes up to us casually dressed, no name and proceeds to tell us he is the GM. After confronting him with all of our problems and requesting a refund which he verbally agreed to. He said we must contact the booking agent we used and if we have problems he will fix it. I proceed to ask him for reference so that this refund would happen, he rep**** by giving us his business card and said if you have problem you can contact me. What do you know, after contacting the booking agent, they then did their investigation where they contacted the 'GM'. He proceeded to say they did their own investigation and found no problems and he did not agree to a refund. He has since told us he will not issue a refund on 'unfound facts'. You as the reader can decide for yourself who is right and wrong! To sum up this review. If you want the most disgusting and horrific hotel experience of your life, with beyond disastrous customer service. Book yourself here. Riviera on Vaal Resort