Bitter experience

A disappointing stay as firstly we could not change our booking following a government lockdown change as Hotels.com could not get hold of a manager to authorise. The Wifi connectivity at the hotel was virtually non existent, if you managed to connect. The room smelt of wet carpet, and you were in undated with flies and mosquitos after opening a window to get some fresh air. Our room was rodent infested. We were transferred to another room but then there was no hot water and we had to use kettles to bath. When maintenance came the next morning, they did not wait for the door to be answered and let themselves in at 8am. We were told the hotel was closed for over a year. Dinner was a mess. Crumbed mushrooms came with sweet chilli sauce and not tartare sauce as per the menu. Ordered Cajun Kinglklip but got battered hake with cheese sauce. Because of curfew, the corrected meal had to be delivered to our room and then that came with cold veggies straight off the original plate. A lemon meringue "pie" ordered the next day was a tartlet and came with chocolate mousse as the restaurant had no ice cream and whipped cream would take "too long". The last morning housekeeping arrived at 8:30. The tv reception in the room was bad on most channels and they were limited to start with. When asked for something for compensation for the inconvenience (not a cheap hotel) we were offered a dinner but owing to previous experience we had made alternate arrangements. We were told sorry, there is nothing else they can do. Be warned.