NEVER BOOK RIVIERA HOTEL ITS *******

On 10 August 2024 l booked a hotel room for 1 night, on my arrival at the hotel l was told that the hotel was fully booked and l could not be accomodated. I asked for a refund so that l can look for alternative accomodation , l was told that l booked online via Agoda so l must call them and ask for refund. I immediately called Agoda who was also useless and asked for 72 hours to investigate. 72 hours expired yesterday and l sent a follow up email, they asked for another 72 hours.