RIVERWALK FURNITURE - **********! DO NOT SUPPORT THIS BUSINESS!

If I could rate this 0 stars, I would.

The most horrific pre- and after-sales service I have ever encountered!

Confirmed and paid for a sofa for our corporate office reception area, at a cost of nearly R30k, in April 2019. Ever since the order it has been an absolute ordeal to get ANYTHING out of the Riverwalk team. The required 70% deposit was paid in May 2019 after back and forth and delays in response from one Marzanne Botma regarding one additional seat and fabric choices.

After the "6-8 week" manufacture and delivery period which would have taken us into June 2019, a myriad follow up calls and emails later (which all went unanswered), we were notified in the middle of August 2019 that our order was ready for delivery. We then made immediate payment for the balance of the invoice and delivery was scheduled.

4 days later the order was delivered. INCORRECT sizing and WITHOUT the additional piece which was included in the price and PAID for. A whole 10 days later was when I received a response to my query indicating that one piece of the sofa would be collected from our office in order to make the missing piece.

Another inordinate amount of time passed, which included the usual follow up calls and emails (which all went unanswered again) and we received a response on 1 October that the two sofa pieces would be re-delivered before the end of that week. The song and dance of "I thought they had delivered" and "they will deliver tomorrow" carried on until 6 November with the sofa actually being delivered on 7 November 2019.

After unwrapping the existing sofa piece and the newly manufactured piece, we saw that the new piece was a COMPLETELY different size?! We then took to measuring each piece individually, compared these measurements to what was displayed on their website and NOT ONE PIECE was made according to the website specs! I then wrote a detailed email to Marzanne, copying Louis from Riverwalk as well, explaining how what we purchased and what has taken more than 6 MONTHS (!) to get delivered was DEFINITELY NOT what we ordered. Marzanne, funnily enough, responded saying that she would "speak to management regarding this matter" and get back to me. That was 11 November 2019. Weekly follow ups ensued and I was assured that I would have feedback by the end of the day on 18 November 2019. The very next day, since I had obviously not received a response, I wrote a further email to Marzanne and Louis, again, confirming our dissatisfaction with our purchase and requested a refund, which we felt entirely justified to do.

Since 26 November 2019 I have been sending weekly emails, which go unanswered and similarly multiple calls to their office, also unanswered, we now assume that we will not be getting a refund or any further after-sales service from them and have resorted to dealing directly with the manufacturers, who were given incorrect specs to work from in the first instance. The gentlemen at Auvergne Designs have been nothing short of incredible to deal with in trying to help us remedy the mess that Riverwalk Furniture have left us with.