Complaint

I purchased a corner sofa from the Riverwalk/Joy furnitures on the 17th of July 2017. It was purchased through their website with order number 1799 and for an amount of R 44 415. The product was delivered to me only on the 14th of October 2017 (12 weeks later as compared to the 8 weeks lead time promised on their website).

Upon delivery of the sofa, I noticed that the corner unit was missing. I immediately communicated to the supplier via email of the missing unit. The supplier, in response and in an attempt to undermine me, indicated on 16 October 2017 that the sofa delivered to me did contain all of its units and presented a picture to me of how the units were supposed to be placed (which is totally different was not on their website at the time of order).

I confirmed with them on 16 October 2017 that what is proposed by them was not the product I had ordered and presented a picture from their website of the product reflected in order 1799. I indicated that should they persist with their denial that the product I ordered was the one in the picture I sent them, I am no longer interested and demanded a refund upon the return of the product. The supplier corresponded to me again on 17 October 2017 wherein they conceded that the product was defective and requested its return in order for them to correct same by attaching a backrest.

It is, with respect, inconceivable that should the sofa be moved as indicated by the supplier, it will comply with the specifications as published on their website. The supplier is unreasonably refusing to collect the defective product and provide me with a refund as confirmed by them on 20 October 2017. I refuse to accept and live with the incomplete product or have it altered.