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anusha N

1 reviews | Active since Jan 2012

18 Dec 2015, 16:09

Poor poor poor service

My Uncle had booked 2 bedrooms many weeks ago. My Dad was to have his own room and my sister and I were to have our own room. Upon check-in today we were told that there was only 1 room available for the 3 of us to share. Apparently there are cricket commentators so there are not enough rooms available. What does that have to do with us, our rooms were booked many weeks ago?!. I am so so tired of this country and the poor service given everywhere you turn. I am beginning to despise this country because of people who run businesses like this. I don't even want to start with the sour woman behind the check-in counter. God please help this country and the poor attitudes of people in the hospitality industry.

0
Replies (1)
Riverside Hotel
Riverside Hotel's reply21 Dec 2015, 10:25
Official
Hello nushi66,

Dear ****ha

Thank you very much for taking the time to share your experience about your recent stay at The Riverside Hotel and for meeting with us today, I sincerely appreciate your feedback. I would like to apologize for the inconvenience caused during your stay with us. This was brought to my managers attention Saturday morning and immediately you were moved to a suit at no extra cost

Once again my apologies we trust you enjoyed you overall stay with us and we look forward welcoming you back in the near future.

Kind Regards
Lee-Ann Booysen