Not impressed

Housekeeping was incredibly friendly. Best staff in housekeeping I've come across. I had a lil baby and the housekeeping staff were very friendly with him and played with him.

However the below are my issues with Riverside Hotel Durban:

1. Room was fine except Aircon on arrival would not work. When reported staff came in and changed the Aircon unit, only for it to a day later (on a very Hot Durban day) not be working again. We had to wait for staff to come in to fix it once again.

2. The Riverside includes in its facilities the pool, we had decided to have a meal at the poolside only to find out that all mealw must be eaten in the room and meals not bought at the restaurant are not allowed to be eaten at the poolside. In order to use the vicinity something must be bought. I did not appreciate being told , during our meal to leave. Neither did I appreciate the fact that as paying residents of the hotel we are are not allowed to eat our own food at the hotel pool which as was mentioned was included in facilities and what I believe we paid for. I understand the hotel needing to make money off of the restaurant however, as paying guests, this should not be the case as in any other hotel otherwise please don't advertise the pool as a facility of the hotel but rather stipulate conditions (buy meal at restaurant) in order to use the pool.

3. We did also do breakfast at the hotel . My husband did. But I was watched by staff like a hawk to ensure I did not eat a thing from him . I do not need to be watched.

We have regularly visited this hotel and it has been our preferred choice for years however , in recent times, it has disappointed.