Worst Customer Service Ever

Worst Experience I have ever encountered with a Panel Beater. My vehicle was booked for a repair on the 27th March 2024. Got to Riverside in the morning only to be told by the part’s manager Nokuthula that they will be using “alternate/generic” parts on my vehicle. I asked her why she didn’t call me prior to this and inform me. She said it’s better if the customer comes in & she explains. She generalizes & thinks all customers don’t understand English.

This resulted in a delay as I wanted all genuine parts as the extended warranty which I had on the vehicle will fall away if generic parts are used. Had to contact my insurer and the vehicle only went in 1 week later.

They kept us informed with a generic sms every Friday to inform us that they were still waiting for 1 part. My hired vehicle was due to be returned on the 25th April 2024. Called them on the 23rd to ask what time I can pick up the vehicle on Friday-25th only to be told by Nandipa that the vehicle will only be ready the following Friday. Told her that this is unacceptable as we won’t have a vehicle & demanded to speak to the manager. She said he will call us back but he never did.

She then said that the earliest they can have the car ready is on Tuesday (30th April). Called on Monday to ask what time we can pick the car up only to be informed that it’s still not ready. Finally picked up the car on Friday. They over promise & under deliver.

If you want peace of mind & a stress free service - DON’T USE THEM