Riverside Autobody terrible service

On the contrary I spoke to one of the owners Mr Wafer when I collected my vehicle. This was confirmed in an extraordinarily arrogant phone call I received where he claims that he offered to do the outstanding work for free(no such offer was made, instead I received an ******ionate quotation from them that I declined) but stated that in light of the fact that I had raised a complaint with Hellopeter that the offer had been withdrawn. They refused to return the part payment I made in the form of a part that I supp****. The management of Riverside Autobody are quite simply not trustworthy. This is evidenced by their unwillingness to answer phone calls or respond to emails unless it is clear to them that there will be detrimental consequences. Do not do business with this company even if you are referred to then by Outsurance. They are not trustworthy. I will be taking this issue up with management at Outsurance.

Your dishonesty continues, at no stage did I ask for anything for free, in fact I made it clear in my email correspondence with you, that you chose to ignore, that I was prepared to pay for the additional work. My response that "i will burn you" is what you would expect from a customer that you have decided to cheat. If you cannot understand that a customer does not react this way without a reason, then I am afraid that you deserve all the bad publicity coming your way. All I ever wanted was to be dealt with with some respect. Instead you chose to be dishonest, you chose to to make the arrogant and aggressive phone call when I decided that I was not getting the service I expected. When all I asked was for Riverside Autobody to return the part that I gave them as part payment for the extra work that was not done. The fact that your workshop manager accepted the part was a clear acceptance of what was agreed for the additional work. I suggest that the onus lies on you to find the notes he made on his Clip board when he checked the vehicle in. He is after all your employee not mine. He was acting on behalf of Riverside Autobody when I checked the vehicle in for repair.

Please specify the assistance that you have offered and return the part that was supp****. Your dishonesty continues. Do not do business with Riverside Auto Body they are dishonest. At no stage have you offered to provide assistance of any substantive nature. All I ever got was some vague verbal promise to assist from Mr Wafer when I collected the vehicle, none of which materialised. As a consequence I resorted to Hellopeter to try and get some response. Instead of assistance I received an arrogant and abrasive phone call confirming that no assistance was going to be offered. Do not trust these people take your business elsewhere. That will be my message until this matter is resolved. I can assure you you stand to loose more out of this dispute with your arrogant attitude than I will. The part I supp**** to you has already been ****** and it would appear that there is no intention to return or replace it. When you can understand that I have no reason to be vindictive or malicious other than the way I have been treated by Riverside Auto Body perhaps we can resolve this issue. My vehicle has previously been repaired by Riverside Auto Body. There was no vindictiveness at that time as I was treated properly. The same cannot be said this time.

It has nothing to do with Outsurance other than the fact that I am unhappy with Riverside Auto Body as their choice of service provider. The work I asked to be done was outside of the insurance claim and was negotiated directly with Riverside Auto Body. It was this work that I have a problem with. If you would like to have this resolved by senior management at Outsurance you will save me the problem of making the arrangements myself. Should you be sincere in your intentions to resolve this then I will be happy to come and visit you and have a rational discussion to resolve this. Please send me your direct email address so that I am guaranteed a response. My email is *** please send me your email and mobile by return of mail as I have had a great deal of difficulty in contacting you. I will then schedule an appointment to visit you.

I have had a meeting with Marc Wafer and his team at Riverside Auto Body, and we have been able to resolve the issues that had caused the problems. I have to commend Marc and his team, they have shown a genuine and sincere resolve to get this matter cleared up and have worked to understand the cause of the problem and have offered an acceptable compromise that has addressed my concerns completely. Most of the problem was based around misunderstandings caused by the change of staff during the period that my vehicle was booked in for repair. I have to state that my concern was never the quality of workmanship delivered by Riverside Auto Body. Their workmanship has always been of a very high standard.