KD
Karren D
1 reviews | Active since Nov 2017
13 Jun 2022, 11:18
Riverside Auto Body shocking service!
My experience started when I had a car accident, in Nov 2021. Riverside could not repair my car as it was too close to December shutdown, fair enough. I asked them to book my car in for the 10th January, when they opened again, this was not done, had to wait another week. I then got my car back with a dreadful paint job and it had to go back again . I then noticed they had not returned my spare wheel, after promising to deliver it to me for a week, I eventually went and collected it myself. I then realized that my boot would not open. Another 20 days to order the part and it had to go back again. EVENTUALLY my car was repaired by the beginning of June, 7 months to get my car sorted.....
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Riverside Auto Body's replyOfficial
13 Jun 2022, 14:30Hello Karren and thank you for your feedback, we carry out on average 130 vehicle repairs each month and have an exceptional reputation so you have my attention, please however allow me to correctly detail why your process was prolonged as its important the information you have documented is correct ! We booked your vehicle for the 12th as the 10th was already booked which was explained to you, you failed to arrive on the 12th, we re-booked for the 19th which was our next available open booking spot and you failed to arrive again, you however arrived on the 21st and we gladly took your vehicle in. When your vehicle was completed we noticed ( we informed you ) a small spot on the front bumper that had poor paint coverage but due to the fact you needed your vehicle we suggested that you return the vehicle whenever you have a bit of time. A request for a new boot lock was submitted to the insurance company and was declined two times, my Forman went out to your location to take photos to try and assist you with the insurance company and eventually it was authorized, placed on order and when it arrived we fitted it. When you left Riverside it appeared to us that you were happy and content as you never expressed any dissatisfaction ? Thank you Marc
Riverside Auto Body's reply13 Jun 2022, 14:30
Official
Hello Karren and thank you for your feedback, we carry out on average 130 vehicle repairs each month and have an exceptional reputation so you have my attention, please however allow me to correctly detail why your process was prolonged as its important the information you have documented is correct ! We booked your vehicle for the 12th as the 10th was already booked which was explained to you, you failed to arrive on the 12th, we re-booked for the 19th which was our next available open booking spot and you failed to arrive again, you however arrived on the 21st and we gladly took your vehicle in. When your vehicle was completed we noticed ( we informed you ) a small spot on the front bumper that had poor paint coverage but due to the fact you needed your vehicle we suggested that you return the vehicle whenever you have a bit of time. A request for a new boot lock was submitted to the insurance company and was declined two times, my Forman went out to your location to take photos to try and assist you with the insurance company and eventually it was authorized, placed on order and when it arrived we fitted it. When you left Riverside it appeared to us that you were happy and content as you never expressed any dissatisfaction ? Thank you Marc