1 reviews | Active since Jan 2022
Exceptionally Poor Service
Had an incident whereby my car was hit at a shopping Centre. Riverside Auto Body was the panel beaters suggested to me by Discovery. Upon taking my car there, i spoke to the assessor about my aircon not working and snapped headlight. After leaving my car there and getting it back a week later the aircon was still not working. I Phoned the panel beaters as well as discovery. discovery said they authorized it and the panel beaters said discovery didn't. After endless phone calls and weeks passing by, Riverside Autobody asks me to bring my car in again (bare in mind they had already stripped my car and had the vin number) however, set aside time to take my car yet again just for them to tell insurance my aircon was hit by a stone and i must make a separate claim. As a working, single mom I found this extremely infuriating and unacceptable how the Panel Beaters and Discovery pin point blame between one another, neither take accountability just for them to want me to fork out more money yet again.
The vehicles original authorization made no mention of Aircon repairs nor did the damages warrant any Aircon work. When you returned to say your Aircon was not working we immediately informed the assessing company (we did not contact the insurance company) the assessing company declined the damages as it looks like a stone had made impact on the condenser unit, we also agree with this finding. We also informed you at collection time that your Tyres need replacement, your brake pads and sensors are worn, your shocks are leaking badly...etc,etc. Anyone who knows me will tell you that I will gladly assist anyone where possible, it's unfortunate that you have chosen this route as I would have gladly tried to have your condenser fixed as a minimum charge so that your Aircon would be restored. Thank you Marc
The vehicles original authorization made no mention of Aircon repairs nor did the damages warrant any Aircon work. When you returned to say your Aircon was not working we immediately informed the assessing company (we did not contact the insurance company) the assessing company declined the damages as it looks like a stone had made impact on the condenser unit, we also agree with this finding. We also informed you at collection time that your Tyres need replacement, your brake pads and sensors are worn, your shocks are leaking badly...etc,etc. Anyone who knows me will tell you that I will gladly assist anyone where possible, it's unfortunate that you have chosen this route as I would have gladly tried to have your condenser fixed as a minimum charge so that your Aircon would be restored. Thank you Marc