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Ingrid M

1 reviews | Active since Jun 2016

07 May 2023, 14:55

Disgusting Customer Service

I would like to express my complete disgust and utter disappointment at this auto repair company, that my insurer Discovery Insure suggested that I use for them to fix my car.

My car was booked in with this company the 2nd Week of April 2023 just for a Tyre and rim to be fixed as per their inspection.

It's now over a month since my car has been with these people and I still don't have my car. How long does it take to fix just the rim of a car???? 😳

Several times I tried calling them to find out the status of my car and I was taken from pillar to post by Nandipha, the lady I was communicating with, unable to give me clear answers, and instead shifting the blame to others.

I'm disgusted by this company's level of service. Their attitude towards this whole issue with my car is seriously appalling and frustrating.

The fact that they don't even care how I commute on my day to day activities, doesn't even bother them. The fact that you get good service according to your surname.... Is really sickening

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Replies (1)
Riverside Auto Body
Riverside Auto Body's reply08 May 2023, 09:43
Official
Please see the "correct information" relating to your Vehicle and your Feedback as its very easy to document false information and condemn the very people trying to help you, I understand you are frustrated without your vehicle, but we have made contact with you "9 times" while your vehicle has been at our facility, each time we up-dated you on progress (Friday the 5th was the last update...all information of our communication with you is available) you were informed that your vehicle has not only wheel and Tyre damaged but suspension as well, the additional items were logged with the insurance company, they authorized them, we ordered them and currently await their arrival as we explained to you on Friday and at other periods throughout our communication with you, we have not control over the manufactures and there parts supply unfortunately, I will chat with the insurance company about moving your vehicle to a facility you feel will better help. I stand up against this type of false complaint that's trying to discredit our business!