Complian

On the 20th January 2018 my insurance (Discovery) assigned Riverside Auto body to fix my car (windscreen & bumper). On the 22 January someone phoned me from Riverside so that i can bring my car for assessment, which was in the same week. Riverside told me that they will order all the parts that are needed for my car then i can bring in my car for repair. After waiting they finally gave me a date of 13 February 2018 to bring in my car for repair. Now i am in the third week without my car, i have been phoning checking the update on my car but couldn't get proper answer. Yesterday (27 February 2018) i decided to go and check my car after the lady i spoke with couldn't allocate my car, what a shock i got when i arrived in Riverside Auto body...my was not done yet bumper is taken out, windscreen was not repair. After I made some followups on my car no cares, updates only get after i call. Today( 28 February 2018) after three weeks my car is with them they told me that they will only get a person to fix the windscreen tomorrow.

Poor service that i got from Riverside Auto body is not good and i will never use them in my life again and my car is still with them