RG
Ric G
1 reviews | Active since Nov 2009
29 Jan 2020, 13:38
Broken promises and thievery
Took my car in for repairs to Riverside Auto Body for a small fender bender on a Monday. Was promised to be repaired by Friday. That did not materialize. Was promised will be ready the next Monday. Come Monday, no call to say they still busy. I had to call on Tuesday to follow up. Fog light trimming different colour! Found that my 64G memory card missing from my dash cam! All they could do was shove a disclaimer in my face that I am responsible to remove all belongings from the vehicle. The dash cam is fixed and is a mission to remove. Yes I could have removed the card but didn't think someone will ***** it! They showed no remorse. I will never use them again and you don't.
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Replies (11)0
Replies (11)
Riverside Auto Body's replyOfficial
03 Feb 2020, 07:31We apologize for your concerns. It must be stated you were given an estimate for completion by your insurance which was extended by one day because your vehicle needed additional parts. If you do not understand the additional’s process may we offer for you to come in so that we can explain it to you
Riverside Auto Body's reply03 Feb 2020, 07:31
Official
We apologize for your concerns. It must be stated you were given an estimate for completion by your insurance which was extended by one day because your vehicle needed additional parts. If you do not understand the additional’s process may we offer for you to come in so that we can explain it to you
Riverside Auto Body's replyOfficial
03 Feb 2020, 07:32The trim around your light is the correct colour as the part came from your vehicle manufacturer in its current state. This can be confirmed by KIA at a moment’s notice
Riverside Auto Body's reply03 Feb 2020, 07:32
Official
The trim around your light is the correct colour as the part came from your vehicle manufacturer in its current state. This can be confirmed by KIA at a moment’s notice
Riverside Auto Body's replyOfficial
03 Feb 2020, 07:32 Regarding your false accusation of theft, you were given a form to sign and review upon arrival, which asked for you to remove all personal/valuable items from the car. This is done so as to avoid any possibility of our company being held liable for any damage or loss.
Riverside Auto Body's reply03 Feb 2020, 07:32
Official
Regarding your false accusation of theft, you were given a form to sign and review upon arrival, which asked for you to remove all personal/valuable items from the car. This is done so as to avoid any possibility of our company being held liable for any damage or loss.
Riverside Auto Body's replyOfficial
03 Feb 2020, 07:33 We value each and every one of our clients and we have never had any cases of theft from a client’s car. Please feel free to attend a meeting with the management at Riverside Autobody where we can assist you with any further concern you have.
Riverside Auto Body's reply03 Feb 2020, 07:33
Official
We value each and every one of our clients and we have never had any cases of theft from a client’s car. Please feel free to attend a meeting with the management at Riverside Autobody where we can assist you with any further concern you have.
RG
Ric G's updateReviewer Update
07 Feb 2020, 11:35I will not retract my statement in the manner I was treated. I am the customer and I am the one on the receiving end. My experience bears testament that this supplier's customer service leave a lot to be desired. No matter what they say in their defense, it will not change what I experienced. Regarding the trimming, surely if the colour is off you replace both with approval from the insurers?! Was this even brought to their attention on the plan of action going forward? Regarding the theft. There is no “false accusation”! I sent my vehicle with my dash cam attached to the windscreen is a fact. When I eventually started my vehicle, the dash can switched on with an error that cannot be missed since it’s in full view of the driver. The error was to insert the memory card. I check and thought that I need to remove and reinsert the card only to find the card missing. The cam is useless without the card! This is the cam that recorded the accident that brought me to this supplier. When someone produces a form to inform me that I had signed to remove all my possessions, it speaks to me that there are volumes of trust issues. So in my mind I have to remove my possessions because someone might ***** it. I left my dash cam in the vehicle, why didn’t anyone call to inform that this was left behind?! Here is what I expected:-1. A call to inform me that the dash cam was left in the vehicle.2. At the very least to inform me that they will look into it or look at some video footage (assuming they have cameras in the workshop). No investigation was done. Just a form shoved in my face that prompted me to walk away in frustration3. Reassure me that they will investigate and let me know. They were too quick to show me the form! I don’t believe that I trust this suppler to work on my vehicle if the need arises. I saw a few complaints on this platform about them and if I had hindsight of this, I would not have agreed to use them.
RG
Ric G's update07 Feb 2020, 11:35
Reviewer Update
I will not retract my statement in the manner I was treated. I am the customer and I am the one on the receiving end. My experience bears testament that this supplier's customer service leave a lot to be desired. No matter what they say in their defense, it will not change what I experienced. Regarding the trimming, surely if the colour is off you replace both with approval from the insurers?! Was this even brought to their attention on the plan of action going forward? Regarding the theft. There is no “false accusation”! I sent my vehicle with my dash cam attached to the windscreen is a fact. When I eventually started my vehicle, the dash can switched on with an error that cannot be missed since it’s in full view of the driver. The error was to insert the memory card. I check and thought that I need to remove and reinsert the card only to find the card missing. The cam is useless without the card! This is the cam that recorded the accident that brought me to this supplier. When someone produces a form to inform me that I had signed to remove all my possessions, it speaks to me that there are volumes of trust issues. So in my mind I have to remove my possessions because someone might ***** it. I left my dash cam in the vehicle, why didn’t anyone call to inform that this was left behind?! Here is what I expected:-1. A call to inform me that the dash cam was left in the vehicle.2. At the very least to inform me that they will look into it or look at some video footage (assuming they have cameras in the workshop). No investigation was done. Just a form shoved in my face that prompted me to walk away in frustration3. Reassure me that they will investigate and let me know. They were too quick to show me the form! I don’t believe that I trust this suppler to work on my vehicle if the need arises. I saw a few complaints on this platform about them and if I had hindsight of this, I would not have agreed to use them.
Riverside Auto Body's replyOfficial
10 Feb 2020, 12:17 In respect of your light surround trim: The colour is as per the colour provided by the manufacturer and we have carried out the work strictly in accordance with the scope set out and approved by your insurance company.
Riverside Auto Body's reply10 Feb 2020, 12:17
Official
In respect of your light surround trim: The colour is as per the colour provided by the manufacturer and we have carried out the work strictly in accordance with the scope set out and approved by your insurance company.
Riverside Auto Body's replyOfficial
10 Feb 2020, 12:18 If you wish for additional work to be done, which was not initially approved by your insurance company as accident related damage, such as painting your old light surround trim, you need to take it up with your insurance company.
Riverside Auto Body's reply10 Feb 2020, 12:18
Official
If you wish for additional work to be done, which was not initially approved by your insurance company as accident related damage, such as painting your old light surround trim, you need to take it up with your insurance company.
Riverside Auto Body's replyOfficial
10 Feb 2020, 12:19 In respect of the alleged theft: We ask every client to remove everything from their vehicles, including SD cards and we ask customers to sign a form to say that they have done so, upon check in.
Riverside Auto Body's reply10 Feb 2020, 12:19
Official
In respect of the alleged theft: We ask every client to remove everything from their vehicles, including SD cards and we ask customers to sign a form to say that they have done so, upon check in.
Riverside Auto Body's replyOfficial
10 Feb 2020, 12:19 If you choose not to and/or you wish to **********ly acquire a new SD card, at our expense, I am afraid you have come to the wrong Autobody repair shop. We take the accusation of theft very seriously, as do all our staff.
Riverside Auto Body's reply10 Feb 2020, 12:19
Official
If you choose not to and/or you wish to **********ly acquire a new SD card, at our expense, I am afraid you have come to the wrong Autobody repair shop. We take the accusation of theft very seriously, as do all our staff.
Riverside Auto Body's replyOfficial
10 Feb 2020, 12:20 Every square centimeter of our facility, both inside and out, is under 24hour video surveillance and as such every employee is aware that these cameras exist.
Riverside Auto Body's reply10 Feb 2020, 12:20
Official
Every square centimeter of our facility, both inside and out, is under 24hour video surveillance and as such every employee is aware that these cameras exist.
Riverside Auto Body's replyOfficial
10 Feb 2020, 12:20 I would also like to bring to your attention that we take the issue of defamation very seriously as well and if you continue in that vein we will have no choice but to pursue this matter through the appropriate legal channels available to us.
Riverside Auto Body's reply10 Feb 2020, 12:20
Official
I would also like to bring to your attention that we take the issue of defamation very seriously as well and if you continue in that vein we will have no choice but to pursue this matter through the appropriate legal channels available to us.