Bad bad Autobody

Good day, please let me update your complaint with the correct information that was not mentioned by yourself. We have updated you at least 5 times via e-mail and SMS...not mentioning phone calls (all information available) unfortunately we have no control over manufactures and their parts supply. You may have been quoted a repair time by the assessor, but this was based on what was visible at the time of assessment, when the vehicle was stripped 13 additional items were found (11 of them Parts) which we told you about, all your original parts are with us, the additional parts will be arriving today, as we have told you and all the other items that we can tend to on your vehicle has been done already in preparation for the remaining parts to arrive. If you would like us to contact the insurance CO and have them move your vehicle to another shop as clearly you are not happy with us, please let me know and we will arrange this ASAP, we will send you correspondence from the manufacture confirming parts delay. Thank you Marc