Atrocious service

When I dropped off my car on Monday the 19th September, I was informed my car will be ready for collection on Friday. They also advised they would inform me should there be a delay. Friday came and gone and no communication from them. On Monday morning at 8:04 am I called riverside to follow up on the status of my car and the lady took my details down and promised to call me back. At 09:48 I called back since I haven’t heard back from them and was told my car will only be ready on Wednesday. Well it’s Thursday evening and I still do not have my car. At this point I honestly don’t even know how long more this will go on. I would appreciate a realistic estimate and active communication to enable better planning. Oh and yes we all experience loadshedding but we can’t use this as an excuse for poor service. My issue is poor communication, overpromise and under deliver and the nonchalant attitude.

I can’t wait to see the ‘correction to my statement’ reply.