ATROCIOUS SERVICE

This has been the worst place to have my car repaired. I was in a car accident on 18 June 2023 and MiWay had chosen this repair autobody to have my car fixed. I was informed that I should allow 6 weeks for the repairs to commence and completed pending Mercedes Benz parts. I happily waited as I know that repairs can have delays. However I am now absolutely dismayed at the atrocious service I have received from Riverside Autobody. As I type this I will be on my way to check out my car because 4-6 weeks of waiting for parts has turned into 3 months without my car with no clear ETA or indication of a contingency plan. When I called Nandipha the first time after 2 months to check on the update of the car she informed me that the Bumper that they have ordered could not be found and as a result they have had to order a new one. When I called again 4 weeks later she had no idea how far along I’d have to wait for the repairs to commence. When my dad called the very same Nandipha on the same day she alluded to the fact that she HAD NOT ordered the parts as yet and COULD NOT answer as to why this happened. My car has sat for 3 months with absolutely nothing done yet and I am ready to get legal advice.