POOR SERVICE

I had a minor accident on 21/12/15. Submitted all docs on 23/12/15. Got no reply and to date have had to call them every time to get a response. After numerous phone calls I finally got them to approve the repairs but I am still waiting for someone to let me know when my car can be booked in for repairs.<br> Its been more than a month that I've been waiting and I use my car everyday to see clients and wonder what would have happened if it was not drivable??<br> <br> Furthermore, I have provided them with all my correct details and they still manage to get my surname and email address wrong, when they have on their system! <br> I'm paying them a hell of a lot of money for ******* service!! I would please advise anyone thinking of taking out insurance, DO NOT USE RIVERPORT INSURANCE!!!! <br> <br> <br> Can somebody tell me if there is any further action I can take as I have had it with them!?<br> <br> Regards, <br> <br> Daniel