Worst customer service ever

I purchased a bag while i was in Cape Town on holiday, i didnt use it right away. Then i used it after a few times(maybe 4) the one side of the straps is tearing. The bag is still in good condition practiclly new. I took it to Rosebank they first said I need to take it back to cape town even though its their brand. Now after my insisting they keep giving me the run around and the manager helping was so so rude, think her name was Sarah, or Sandra. After a while i gave up, but i decided to tell everyone I know about their Horrible customer service, and clearly they care nothing about their brand is percieved. I've lived out the Country and have never had a problem with RiverIsland outside South Africa. Some ladies in retail should actualyy work else where or go for training on proper customer care and how to handle client complaints. RiverIsland Rosebank and Canal Walk, Educon if you reading this please organise some customer service training.. On a better note big ups to the management and staff at Zara Cresta, you clearly care about your customers and the Zara brand. Ended up stuff i didnt need just cos of the way i was made to feel Importand...