Ritchie Ford

We urgently need a resolution

Dear Mr Wayne. My name is Ernest Manamela, my wife and I bought a 2015 BMW 650i on the 21 March 2023 from your dealership. Our salesperson was Jaco Van Beek. At the time the BMW 650I had 112000kms on the clock. Jaco was excellent with the service and we also bought an extended warranty. We have been very happy with the car until now. It has come to our attention that the previous owner had three accidents with our car and your dealership failed to disclose this information with us prior to the sale. Repair History/ Claim history: Nb : Past claim information and damage impact area, Vin number is verified: 1. First accident was on the 2019/04/12, the car had 75324kms on the clock. Damage impact was Front, Front left, front right. side left, Glass damage recorded. 2. The second accident was on the 2019/11/11, the car had 87879kms on the clock. The damage impact was Front, Front left, front right, side left, Glass damage recorded. 3. The third accident was on the 2020/03/05, the car had 89833kms on the clock, the damage impact was rear, Glass damage recorded. We are rather very disappointed with the lack of transparency on the part of your dealership. We deserved to have been told of such history prior to our sale of the vehicle. We demand a fair resolution for this sale either as a refund or an exchange. You can decide on the best resolution, the current mileage is 135 000kms on the clock. We await your response on this matter. Disappointed client.