MC
Monita C
1 reviews | Active since Mar 2013
09 Sept 2026, 09:47
absolute pathetic service
I AM HGHLY ****** ANNOYED WITH THE AB****E PATHETIC SERVICE FROM RISEPROP, THE BODY CORPORATE AT THE BLYDE ESTATE,BUILD BY BALWIN. In particular LEILANE ISAACS!
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Replies (3)
Riseprop The Blyde's replyOfficial
09 Sept 2026, 10:03Dear Monita
Thank you for your feedback. We are sorry to hear that you are dissatisfied.
We would, however, like to provide some context. Levies at The Blyde are payable monthly in advance. Our records reflect that the account in question has fallen into arrears on more than one occasion, and our collections department has engaged with the account holder repeatedly regarding the outstanding amounts.
While the account was brought up to date last month, the current month's levy was again not settled by the due date, which prompted further collections correspondence.
Ms Isaacs is responsible for debt collection and is required to follow up consistently on overdue accounts. We appreciate that receiving such correspondence is not pleasant. However, the prompt collection of levies is essential to protecting the financial stability of the Body Corporate and the interests of every owner who pays on time.
Respectfully, consistent and lawful follow-up on a genuinely overdue account does not constitute poor service. Effective arrears management depends on exactly this kind of diligence.
The most reliable way to avoid further collections correspondence is to ensure that levies are paid in full, on or before the due date. Should there be a genuine difficulty affecting payment, the account holder is welcome to contact our office directly to discuss the matter.
Kind Regards,
Rise Property Solutions
Thank you for your feedback. We are sorry to hear that you are dissatisfied.
We would, however, like to provide some context. Levies at The Blyde are payable monthly in advance. Our records reflect that the account in question has fallen into arrears on more than one occasion, and our collections department has engaged with the account holder repeatedly regarding the outstanding amounts.
While the account was brought up to date last month, the current month's levy was again not settled by the due date, which prompted further collections correspondence.
Ms Isaacs is responsible for debt collection and is required to follow up consistently on overdue accounts. We appreciate that receiving such correspondence is not pleasant. However, the prompt collection of levies is essential to protecting the financial stability of the Body Corporate and the interests of every owner who pays on time.
Respectfully, consistent and lawful follow-up on a genuinely overdue account does not constitute poor service. Effective arrears management depends on exactly this kind of diligence.
The most reliable way to avoid further collections correspondence is to ensure that levies are paid in full, on or before the due date. Should there be a genuine difficulty affecting payment, the account holder is welcome to contact our office directly to discuss the matter.
Kind Regards,
Rise Property Solutions
Riseprop The Blyde's reply09 Sept 2026, 10:03
Official
Dear Monita
Thank you for your feedback. We are sorry to hear that you are dissatisfied.
We would, however, like to provide some context. Levies at The Blyde are payable monthly in advance. Our records reflect that the account in question has fallen into arrears on more than one occasion, and our collections department has engaged with the account holder repeatedly regarding the outstanding amounts.
While the account was brought up to date last month, the current month's levy was again not settled by the due date, which prompted further collections correspondence.
Ms Isaacs is responsible for debt collection and is required to follow up consistently on overdue accounts. We appreciate that receiving such correspondence is not pleasant. However, the prompt collection of levies is essential to protecting the financial stability of the Body Corporate and the interests of every owner who pays on time.
Respectfully, consistent and lawful follow-up on a genuinely overdue account does not constitute poor service. Effective arrears management depends on exactly this kind of diligence.
The most reliable way to avoid further collections correspondence is to ensure that levies are paid in full, on or before the due date. Should there be a genuine difficulty affecting payment, the account holder is welcome to contact our office directly to discuss the matter.
Kind Regards,
Rise Property Solutions
Thank you for your feedback. We are sorry to hear that you are dissatisfied.
We would, however, like to provide some context. Levies at The Blyde are payable monthly in advance. Our records reflect that the account in question has fallen into arrears on more than one occasion, and our collections department has engaged with the account holder repeatedly regarding the outstanding amounts.
While the account was brought up to date last month, the current month's levy was again not settled by the due date, which prompted further collections correspondence.
Ms Isaacs is responsible for debt collection and is required to follow up consistently on overdue accounts. We appreciate that receiving such correspondence is not pleasant. However, the prompt collection of levies is essential to protecting the financial stability of the Body Corporate and the interests of every owner who pays on time.
Respectfully, consistent and lawful follow-up on a genuinely overdue account does not constitute poor service. Effective arrears management depends on exactly this kind of diligence.
The most reliable way to avoid further collections correspondence is to ensure that levies are paid in full, on or before the due date. Should there be a genuine difficulty affecting payment, the account holder is welcome to contact our office directly to discuss the matter.
Kind Regards,
Rise Property Solutions
MC
Monita C's updateReviewer Update
09 Sept 2026, 10:09The absolute pathetic service is derived from the fact that proper statements and due dates need to communicated, which was clearly not done! So in this instance it is mot effective debt collection because you are a body corporate, not a debt collectors institution.
MC
Monita C's update09 Sept 2026, 10:09
Reviewer Update
The absolute pathetic service is derived from the fact that proper statements and due dates need to communicated, which was clearly not done! So in this instance it is mot effective debt collection because you are a body corporate, not a debt collectors institution.
MC
Monita C's updateReviewer Update
09 Sept 2026, 15:34This pathetic service is unacceptable from this Body Corporate with Ms Leilani Isaacs at the head of the way business is being conducted at The Blyde Estate! I will not tolerate to be treated like this where I have sent a clear POP to the very same beneficiary I have been doing, that is loaded on my banking app...then to cover tracks, she is telling me at 5:55pm yesterday she did not receive the pop and yet she received a POP doen the same way and received that! How do explain that?
MC
Monita C's update09 Sept 2026, 15:34
Reviewer Update
This pathetic service is unacceptable from this Body Corporate with Ms Leilani Isaacs at the head of the way business is being conducted at The Blyde Estate! I will not tolerate to be treated like this where I have sent a clear POP to the very same beneficiary I have been doing, that is loaded on my banking app...then to cover tracks, she is telling me at 5:55pm yesterday she did not receive the pop and yet she received a POP doen the same way and received that! How do explain that?