Very unsatisfied Client

TERRIBLE SERVICE! wait - NO service Ordered 23 July - and still haven't received it, after endless emails & excuses. being accused of collecting the parcel but still requesting it from Ripe Pickings... Standing in long lines, wasting time.. up and down just to find out about my parcel... They have told me my parcel is at the post office I have been there twice now while the Post Office is advising that its not there and cant do anything else without a tracking number. I have been mailing & sending whatsapp messages and no joy they will not provide me with the tracking number to give the post office but they willing to call the post office to see if the parcel is there. I received a mail to inform that my replacement items is ordered and the new tracking code will be sent in 7 days - I now followed up on it just to hear that "kindly note that we had not processed your replacement due to us receiving new information about your older parcel, we have escalated your query to management and they will get back to you within 48 hours."