VERY BAD CUSTOMER SERVICE with REPLACEMENTS and REFUNDS

I Ordered a Fit Watch last year Christmas, used the watch not even a day and it stopped working the next day.

I notified the company that the watch was faulty. i had to then Provide them with photos and video that the watch was not working. Then then approved that the watch could be replaced or refunded so i went with replace as i really wanted the watch...

Covid 19 Hit us and then all parcels where not coming in (Fully Understand this) however it is now November 2020 and i still have not received my watch. They have told me its at the post office i have been there 3 times now and post office wont help me without a tracking number. i have been mailing them back and forth and no joy they will not provide me with the tracking number to give the post office but they willing to call the post office to see if the parcel is there and im just going to keep getting the same response and Ripe Pickings wont provide me with a tracking number to give in at the post office.

I have tried to call them they dont answer

the one email I received is that if I haven't received the parcel they would happily refund my money and if the parcel was to come in i could keep the watch.

But till no watch has arrived

yesterday i was told i must pleaser give them till today to respond with assistance

today i get an email saying this

Good day Janine,

Kindly inform us on what the problem is with the watches you have received?

Regards, Customer Service Ripe Pickings