Terrible service

I ordered watches and spent alot of money. I realized that my tracking number wasn't working, so I emailed them countless times always with the same response "We will get back to you shortly". This has been going on for the last 2 months! 2 days ago I received an email asking me to rate the product as I received it 35 days ago (I did not receive anything). Emailed them again with no response, so I send them a whatsapp asking to sort out the issue or refund me. The response was "Good day, we are sorry as we will look into your order and get back to you with an update. Thank you." Yet again absolutely no help. I whatsapp them again today with a response of "Good day, we will check back with the agent and get back to you with a detailed update. Thank you.". I am getting so fed up with the lack of service and response. I want my order or my money back!