Poor service parcel delivered in another country and no response from the company

What a disaster, easy to take payments not so easy to get answers from them, below is the nice email you receive than to only realize your parcel is on its way to Austria when you live in SA, after waiting more than 24 hours for anyone to get back to me on what the problem is, I am told they have more than one warehouse and they are not sure what the problem was and they would get back to me, Now my parcel has been delivered in Austria and no one is getting back to me, so was I ****med? will never order from them again, Maybe someone will get back to me after this post

Good day, Jennifer

Please use this URL to track your parcel: https://t.17track.net/en#nums=YT***

Your parcel is scheduled to deliver, latest by 6th August 2022 to the shipping address you provided on your order, your local PEP store or local Clicks store. Kindly follow tracking, as it will alert you when your parcel is ready for delivery and where it will be delivering to.

In the event that your parcel is being delivered by Paxi or Pargo couriers, you will receive a pin code to your mobile phone number (that you placed on your order), alerting you when to pick up the parcel from your local PEP store or local Clicks store. Subsequently, take your pin code to that retail store and collect your parcel.

In the event that your parcel is being delivered to the address provided on the order, please ensure that someone is available at the address. If there is a problem with delivering the item, the courier company will call or message the mobile phone number that is on the order. So be on the lookout for this message or this call. Please note that Ripe Pickings cannot be held liable if the parcel is not collected in time from the retail store.

We are able to discount our items by up to a 100%, by using cost effective solutions, like using the PEP and Paxi couriers, or even delivering to the post office, so this may sometimes result in a few days’ delay. In the case that your order has surpassed the 30 days from shipping date, please alert us of this via. email to ***.

Thank you for your patience and please let us know when you pick up your parcel.