BA
Beau A
1 reviews | Active since Dec 2013
03 Apr 2020, 10:23
Pathetic service
After ordering a SMART watch from the the watch did not want to connect to my phone via Bluetooth, like it was supposed to. When I brought it to their attention and asked for my money back, they told me to send them pictures and videos of it. Pathetic service. Still did not receive my money back.
Helpful (0)
Replies (10)0
Replies (10)
Ripe Pickings's replyOfficial
03 Apr 2020, 11:28Good day Beau,
Apologies for the inconvenience caused.
We use the video to **** out faulty items from items not being used correctly or even ****s. Once you send us your video and we review it, we will happily refund you or replace the item.
Regards,
Customer Services
Ripe Pickings
Apologies for the inconvenience caused.
We use the video to **** out faulty items from items not being used correctly or even ****s. Once you send us your video and we review it, we will happily refund you or replace the item.
Regards,
Customer Services
Ripe Pickings
Ripe Pickings's reply03 Apr 2020, 11:28
Official
Good day Beau,
Apologies for the inconvenience caused.
We use the video to **** out faulty items from items not being used correctly or even ****s. Once you send us your video and we review it, we will happily refund you or replace the item.
Regards,
Customer Services
Ripe Pickings
Apologies for the inconvenience caused.
We use the video to **** out faulty items from items not being used correctly or even ****s. Once you send us your video and we review it, we will happily refund you or replace the item.
Regards,
Customer Services
Ripe Pickings
BA
Beau A's updateReviewer Update
03 Apr 2020, 12:15Good day
I sent you the photos & explained my problem with the device over and over again. I asked for my money back and your return address, but you did not send either. It’s not my job to make videos of the faults, it’s yours, I have struggled enough with this device. Please send me your delivery address so that you can take your own videos and send it away. Also please send my money back soonest.
Regards
I sent you the photos & explained my problem with the device over and over again. I asked for my money back and your return address, but you did not send either. It’s not my job to make videos of the faults, it’s yours, I have struggled enough with this device. Please send me your delivery address so that you can take your own videos and send it away. Also please send my money back soonest.
Regards
BA
Beau A's update03 Apr 2020, 12:15
Reviewer Update
Good day
I sent you the photos & explained my problem with the device over and over again. I asked for my money back and your return address, but you did not send either. It’s not my job to make videos of the faults, it’s yours, I have struggled enough with this device. Please send me your delivery address so that you can take your own videos and send it away. Also please send my money back soonest.
Regards
I sent you the photos & explained my problem with the device over and over again. I asked for my money back and your return address, but you did not send either. It’s not my job to make videos of the faults, it’s yours, I have struggled enough with this device. Please send me your delivery address so that you can take your own videos and send it away. Also please send my money back soonest.
Regards
Ripe Pickings's replyOfficial
03 Apr 2020, 12:57Hi Beau,
The policy that we sent you initially requested for a video and a shipping label photo. We cannot accept partial evidence.
We do not take the item back as postage will cost more than the item itself. We will replace if we are comfortable with the video. We hope you understand.
Regards
The policy that we sent you initially requested for a video and a shipping label photo. We cannot accept partial evidence.
We do not take the item back as postage will cost more than the item itself. We will replace if we are comfortable with the video. We hope you understand.
Regards
Ripe Pickings's reply03 Apr 2020, 12:57
Official
Hi Beau,
The policy that we sent you initially requested for a video and a shipping label photo. We cannot accept partial evidence.
We do not take the item back as postage will cost more than the item itself. We will replace if we are comfortable with the video. We hope you understand.
Regards
The policy that we sent you initially requested for a video and a shipping label photo. We cannot accept partial evidence.
We do not take the item back as postage will cost more than the item itself. We will replace if we are comfortable with the video. We hope you understand.
Regards
BA
Beau A's updateReviewer Update
03 Apr 2020, 14:27I do not want you to replace it. Both devices do not connect to both of my phones. Send me my money back or I will report you to the ombudsman.
BA
Beau A's update03 Apr 2020, 14:27
Reviewer Update
I do not want you to replace it. Both devices do not connect to both of my phones. Send me my money back or I will report you to the ombudsman.
Ripe Pickings's replyOfficial
03 Apr 2020, 14:35Hi Beau,
Kindly provide us your contact number so we can call you. We will ask you a few questions about the problems that you are experiencing, and see if we can resolve it there.
Thank you
Kindly provide us your contact number so we can call you. We will ask you a few questions about the problems that you are experiencing, and see if we can resolve it there.
Thank you
Ripe Pickings's reply03 Apr 2020, 14:35
Official
Hi Beau,
Kindly provide us your contact number so we can call you. We will ask you a few questions about the problems that you are experiencing, and see if we can resolve it there.
Thank you
Kindly provide us your contact number so we can call you. We will ask you a few questions about the problems that you are experiencing, and see if we can resolve it there.
Thank you
Ripe Pickings's replyOfficial
03 Apr 2020, 14:43Hi Beau,
Can you provide us the IOS version of the phone? Also are you able to send us a clear picture of the QR code. We will check which app your version of the 115 Plus Smart Watches uses. It may just be the wrong app that is being used.
The most commonly used app is Fitpro.
Thanks
Can you provide us the IOS version of the phone? Also are you able to send us a clear picture of the QR code. We will check which app your version of the 115 Plus Smart Watches uses. It may just be the wrong app that is being used.
The most commonly used app is Fitpro.
Thanks
Ripe Pickings's reply03 Apr 2020, 14:43
Official
Hi Beau,
Can you provide us the IOS version of the phone? Also are you able to send us a clear picture of the QR code. We will check which app your version of the 115 Plus Smart Watches uses. It may just be the wrong app that is being used.
The most commonly used app is Fitpro.
Thanks
Can you provide us the IOS version of the phone? Also are you able to send us a clear picture of the QR code. We will check which app your version of the 115 Plus Smart Watches uses. It may just be the wrong app that is being used.
The most commonly used app is Fitpro.
Thanks
BA
Beau A's updateReviewer Update
03 Apr 2020, 16:25IOS 13.4. I already sent you pictures & downloaded both the apps you previously told me to download, Yoho Sports & Lefun Health. They do not work! Now you telling me to download another app? You stalling time & have the poorest customer service I have experienced in my life. I am definitely going to report you to the ombudsman. Pathetic service. You should close your doors!
BA
Beau A's update03 Apr 2020, 16:25
Reviewer Update
IOS 13.4. I already sent you pictures & downloaded both the apps you previously told me to download, Yoho Sports & Lefun Health. They do not work! Now you telling me to download another app? You stalling time & have the poorest customer service I have experienced in my life. I am definitely going to report you to the ombudsman. Pathetic service. You should close your doors!
Ripe Pickings's replyOfficial
03 Apr 2020, 16:37Hi Beau,
Kindly note that a brief video of the defect would have sufficed for a refund. We cannot change our protocols for one case as we would be setting a precedent. We will however send you the address via. Email, to return the items. Once received and assessed we will refund you.
Thank you
Kindly note that a brief video of the defect would have sufficed for a refund. We cannot change our protocols for one case as we would be setting a precedent. We will however send you the address via. Email, to return the items. Once received and assessed we will refund you.
Thank you
Ripe Pickings's reply03 Apr 2020, 16:37
Official
Hi Beau,
Kindly note that a brief video of the defect would have sufficed for a refund. We cannot change our protocols for one case as we would be setting a precedent. We will however send you the address via. Email, to return the items. Once received and assessed we will refund you.
Thank you
Kindly note that a brief video of the defect would have sufficed for a refund. We cannot change our protocols for one case as we would be setting a precedent. We will however send you the address via. Email, to return the items. Once received and assessed we will refund you.
Thank you
BA
Beau A's updateReviewer Update
03 Apr 2020, 16:52Ja right. You would have told me to send another video the whole time just like you did with the apps. All not to pay back my money. I am tired of companies like you trying to take advantage of customers when you know your products don’t work. You don’t even care about sorting the problem out, all you care about is sales. I will wait for your email and send back the bands. If I don’t receive my money back 1 week after sending it you will hear back from the ombudsman.
BA
Beau A's update03 Apr 2020, 16:52
Reviewer Update
Ja right. You would have told me to send another video the whole time just like you did with the apps. All not to pay back my money. I am tired of companies like you trying to take advantage of customers when you know your products don’t work. You don’t even care about sorting the problem out, all you care about is sales. I will wait for your email and send back the bands. If I don’t receive my money back 1 week after sending it you will hear back from the ombudsman.
Ripe Pickings's replyOfficial
03 Apr 2020, 21:07Hi Beau,
Definately not the case. We had initially forwarded you the application where we requested the video. You had only sent us the images and not the video. We have already emailed you the address to post the items to.
We hope for a favourable outcome.
Thank you
Definately not the case. We had initially forwarded you the application where we requested the video. You had only sent us the images and not the video. We have already emailed you the address to post the items to.
We hope for a favourable outcome.
Thank you
Ripe Pickings's reply03 Apr 2020, 21:07
Official
Hi Beau,
Definately not the case. We had initially forwarded you the application where we requested the video. You had only sent us the images and not the video. We have already emailed you the address to post the items to.
We hope for a favourable outcome.
Thank you
Definately not the case. We had initially forwarded you the application where we requested the video. You had only sent us the images and not the video. We have already emailed you the address to post the items to.
We hope for a favourable outcome.
Thank you