Pathetic *****

I placed an order with them in March. This was before the lockdown had started. TO date I've not received my order or my refund. I've requested this on numerous occasions. Now they have sent me an email for me to go check with my local post office. They are almost certain that the package is there - but cannot confirm. Pathetic service. I will be seeking legal advice on this matter, because we dont know how many other people they have ******!!!!!