pathetic customer service & protocols

I bought a Q528 kids smar****ch online from Ripe Pickings which does not bind to my phones. I requested that I need to return the smar****ch a month ago for a refund and they gave me a run around, they requested videos for proof that the watch is not binding to any on the Apps on my phones, which I sent. After a month following up they are now saying that I can send the the watch they will check for defects. Meaning I have to pay a courier company to return the watch to their offices for them to check if it has any defects which then I will have to pay again for delivery should they find no defects with the watch. I am so disappointed with their services. Buying form them is a risk, they refuse point-blank when it comes to refunds.