Non existent customer service!!!

On 29 March I made a purchase of 5 x watches and a tripod. Throughout I keep on following up with them on when delivery would take place. On the 29th of September I was informed my package was at the Central Mailing Hub in Johannesburg and would be at my local Post Office by no later than 19. Came the date and the delivery was changed and I was given 2 option and I quote:

Option 1: To wait till 30 October and should i not receive my package by then they would do a full refund. "The benefit here is that we will not request a return on the parcel, so when it does arrive you can keep the items and the refund, to compensate your for your time and effort".

Option 2: is that we process your refund, however when the parcel arrives, the post office returns the parcel back to us. This is the general process we have in place.

On 30 October i sent another email to inform them that my parcel was still not delivered and I requested for my refund, I'm now being told to give them a few more days to get hold of the Post Office as they are battling to get hold of them.

The service from Ripe Pickings is horrible and I wouldn't advise anyone to purchase anything from them.

All i want is my money back.