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SL
Selebano L

1 reviews | Active since Jul 2021

20 Jul 2021, 11:44

No regards for their customer/*******

I am highly disappointed and patronized by the service I am experiencing. I ordered a smart watches which I was since given address to send them to for return and refund. No one ever gives feedback unless one sends multiple messages and forces for a response. The WhatsApp number is just as useless, the response is always generic saying we will look into this, then always followed by same email apologising for the delay. When I received confirmation after a couple of email fights, it was 8th June to which I was told refund is being processed and will take 7 to 10 days to complete. I have followed up on this since and no one tells me what is happening besides the same sorry excuse of there is a delay we apologised. Today is the 20th July, and I am told there is delay due to the looting and riots that are foing on. This is pathetic considering my request dates back to March. They are responding to emails with that sob story, all it takes is to use the same internet platform to refund my money and stop hiding behind any excuse they can find. You are allowing customers to still place orders and you continue advertising your products online but refunding is impacted by looting! I tried Allen's and now I see you even removed and blocked me from your facebook page so others don't get to see the service you provide. You are unbelievable!

When will I be refunded?

0
Replies (4)
SL
Selebano L's update20 Jul 2021, 11:53
Reviewer Update
That's my order #11792
Ripe Pickings
Ripe Pickings's reply25 Jul 2021, 11:16
Official
Hi Selenabo,

Sorry for your poor experience. Please provide me your order number and we will review this challenge. We have been impacted by external circumstances in the past few weeks but we will try our best to resolve this. 

Thank you
SL
Selebano L's update25 Jul 2021, 19:18
Reviewer Update
This is my order # 11792... and this requests dates back to March when I initiated the return. On 8th June i was told payment was being processed and will take 7 to 10 days to be completed. When I follow up I always get the same response that my matter is being escalated and it's being handled by management. Now I am being given an excuse that my payment and delay was due to the riots and the looting!

I don't understand any of the reasons/excuses I am receiving and the WhatsApp number honestly is useless. The looting is conveniently now used as an excuse to a request that should have been resolved months ago, before any of this happened. It's a lie.

I have tried everything I can and even posted on your facebook page but you have blocked me from posting any further now and you even deleted my comments on your posts, so others don't see what type of service you provide, so they can fall prey too to what I fell for. This is truly unacceptable and *********!

You rip people off their money, you promised I will receive my refund when you provided me the address to post back your poor quality watches. I have an email confirmation that you received this, but now when I need to be refunded, no one comes forth with my money. You are ******** people.

I need my money back please!

You already asked for my banking details which I provided ages ago!
SL
Selebano L's update10 Aug 2021, 11:10
Reviewer Update
Thanks to the Consumer Good & Services Ombudsman (CGSO)...after lodging a grievance complaint with them against RP, CGSO contacted RP on my behalf and within just a few days managed to get RP to comply & refund what was due to me, something I had fought for for months to no avail.

Thank you CGSO! Your services far exceeded my expectations.