Dissappointment and angry

I ordered their special for two fitness watch In January and received my order on the 09 March which to my dissappointment one watch worked and the other one did not and advised the company that immediately after 24 hours that the watch is not working nor charging, they made me take a video showing them its not working which I did and sent, was promised a reply and help within 3-4 that was a week ago. I'm so angry because it wasnt even seven days which is the normal out of box process. It was only 24 hours and I have to go through so many hoops just to get a replacement or a refund for the watch I've already paid for and what's more annoying is that you can't even speak to a human only email and whatsup which leads me to think that I'm now being ****med for my money